The Five Principles form the foundation of how we do business today and every day. They unite us across geographies, cultures and generations. Together, they serve as a guide that every Associate can depend on to make decisions – big or small – knowing that when we look at a problem through the collective lens of the Five Principles, we will reach a stronger decision.
The Five Principles are:
- Quality: Quality begins with delivering our best to the people and pets we serve. It continues through all that we do.
- Responsibility: We take responsibility without being asked. We support the responsibilities of others.
- Mutuality: A mutual benefit is a shared benefit. Shared benefits will endure.
- Efficiency: Our resources are precious. Being efficient helps us accomplish more and waste less.
- Freedom: Freedom lets us shape our future. Performance allows us to remain free.