New system to minimize medical incidents in veterinary care

Press release

AniCura launches new system for reporting and analysing medical incidents across its 250 clinics in Europe. The system and adjacent work methods are new in veterinary care and pave way for an improved and more structured approach in handling and learning from medical incidents.

Unwanted medical incidents are a challenge facing all healthcare providers and may be a consequence of human mistakes as well as inadequate system and process design. For decades, professional systematic learning from incidents has formed an integral part of the safety agenda within for example aviation and human health care. Now, AniCura launches a new system to improve documentation, learning and reduce the risk of medical incidents in veterinary care.

-   We have great ambitions within patient safety, and medical incidents are a key area to address. Being 250 clinics together within AniCura, we are in a unique position to learn from each other and systematically reduce the risk of making the same mistakes at several locations, says Peter Feledy, Group Care Services Director AniCura.

AniCura’s new system for medical incident handling is digital and includes systematic processes to document incidents, as well as modules enabling proper root cause analysis and planning of corrective actions. A key success factor is to ensure a learning culture and look past the actual incident to identify the underlying causes that contributed to the mistake.

-   Having worked the past 30 years in veterinary care, I believe that professionalizing our medical incident handling can be ground-breaking for both patient safety as well as our work environment, says Titti Sjödahl-Essén, veterinarian and quality manager at AniCura Djursjukhuset Albano in Sweden and continues:

-   Mistakes may be difficult to talk about, but they are a rich source of learning to help protect our patients and rightly handled provides a good way to avoid assigning individual blame and instead support our employees in a better way.

The new system for medical incident reporting and analysis is currently being implemented across AniCura in Sweden, Norway, Denmark, Germany, Austria, the Netherlands and Switzerland.

For further information please contact
Maria Tullberg, Group Communications Manager, AniCura, +46 736 268 886